Business Process Outsourcing Services – Scale Your Operations, Multiply Your Success
UK-based CRO services that turn browsers into buyers. A/B testing, landing page optimization, UX improvements, and conversion funnel optimization for higher ROI.
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What is Business Process Outsourcing?
Business Process Outsourcing (BPO) is engaging a specialist partner to run repeatable, process-driven work—back-office support, customer service outsourcing, data processing, finance & accounting, HR operations—so your core team focuses on strategy and innovation. We deliver onshore, nearshore, and offshore outsourcing through a hybrid, multi‑shore model with UK programme management.
We implement international security standards and UK data protection compliance with granular access control, encrypted data flows, audit trails, and SOP-driven quality assurance.
Omnichannel Contact Centre & Customer Experience (CX)
Deliver consistent customer experiences with 24/7 contact centre outsourcing across voice, email, chat, and social. Improve first‑contact resolution, lower AHT, and raise CSAT/NPS with QA monitoring, knowledge management, and workforce management. Explore our focused services: 24/7 call center outsourcing, call center outsourcing, customer service outsourcing, and outsourced customer support.
- Voice (inbound/outbound), email, live chat
- Social media care and communities
- Technical helpdesk and Tiered support
- Customer onboarding and retention
- WFM, forecasting, and schedule adherence
- QA scorecards, call recording analysis
- Knowledge base and KCS practices
- CSAT, NPS, FCR, and AHT optimisation
- Zendesk, Freshdesk, Salesforce Service
- Genesys Cloud, Five9, Twilio Flex
- Chatbots, RPA, and AI‑assisted replies
- Real‑time dashboards and reporting
Complete BPO Service Portfolio
Back‑Office & Data Operations
- High‑volume data entry, validation, cleansing
- Document digitisation, archiving, records management
- Database admin, data warehousing, reporting
- Workflow automation (RPA) and task orchestration
Customer Support Outsourcing
Omnichannel support with 24/7 coverage. See our dedicated pages: 24/7 Call Center, Customer Service, Outsourced Support, Call Center Outsourcing (full details below).
- Voice, email, chat, social; helpdesk & escalation
- Complaint resolution and customer retention
- QA monitoring and continuous improvement
Finance & Accounting
- Bookkeeping, AP/AR, credit control, collections
- Payroll, expense audits, reconciliation
- Management reporting and budgeting
- Tax support and statutory compliance
HR & Talent
- Recruitment, CV screening, interview coordination
- Onboarding, L&D, compliance documentation
- Performance management and benefits admin
Digital Marketing Support
Our BPO services integrate with our integrated digital marketing and BPO approach to drive demand and operational efficiency.
- Content ops, SEO research, campaign management
- Analytics, attribution, CRO support
- Unified reporting across sales, service, and ops
BPO Tools: Cost Comparator & Readiness Check
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BPO Readiness Assessment
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Implementation Roadmap: Launch BPO in 30 Days
Process mapping, KPI/SLA definitions, data & access model, security review.
SOPs, runbooks, QA scorecards, dashboards, small pilot with 1–2 workflows.
CRM/Helpdesk/ERP integrations, WFM setup, automation where feasible.
Scale team, daily stand‑ups, weekly metric reviews, CI/CD for process changes.
Governance, Risk & Compliance (GRC)
- ISO 27001 ISMS controls
- GDPR-compliant processing
- Encryption in transit and at rest
- Least-privilege access & MFA
- SOPs, RACI, change control
- Audit logs & monitoring
- DR/BCP and failover tests
- Vendor and risk management
- Six Sigma & continuous improvement
- Sampling, calibration, coaching
- Benchmarking & RCA
- Client feedback loops
SLAs, KPIs & Reporting
We manage by numbers: AHT, FCR, CSAT/NPS, backlog, TAT, accuracy, utilisation, and cost‑to‑serve. You’ll get real‑time dashboards, weekly scorecards, and monthly QBRs. Continuous improvement targets are built into the contract and reviewed jointly.
- FCR, AHT, ASA, abandonment
- CSAT & NPS trends
- QA scores & coaching
- TAT, accuracy, throughput
- Rework %, OLA adherence
- Cycle time & WIP
- Cost-to-serve reduction
- Churn & retention lift
- Revenue enablement
Transformation Case Studies
Manufacturing (Birmingham)
Challenge: Manual inventory & order processing
Solution: Inventory automation + fulfilment BPO
- 75% faster order processing
- 40% lower OPEX
- 95% order accuracy
- 3x higher CSAT
Legal Services (Manchester)
Challenge: Document turnaround bottlenecks
Solution: Legal doc processing + client support
- 80% faster turnaround
- 50% admin savings
- 24/7 client communication
- 200% case capacity
E‑commerce (Online)
Challenge: Support overload & inventory
Solution: CX + operations BPO
- 90% faster responses
- 65% CS cost savings
- 45% retention improvement
- 3x growth capacity
Service Packages & Pricing
Starter – £899/month
Perfect for growing businesses
- 10 dedicated hours daily
- 2 core services
- UK account management
- Weekly reports
- Standard SLAs
Ideal for cost-effective business solutions.
Start Your TransformationGrowth – £1,799/month
Comprehensive operational support
- 20 dedicated hours daily
- 4 core services + specialisation
- PM + dashboard
- Priority support
Enterprise – £3,499/month
Complete operational transformation
- 40+ hours daily, 24/7
- Unlimited categories
- Dedicated team
- Advanced analytics
- Performance SLAs
Custom – POA
Tailored to your operation
- Bespoke combinations
- Industry-specific
- Large-scale rollout
- Strategic partnership
Industry-Specific Solutions
Healthcare
- Patient data (HIPAA where applicable)
- Billing & coding
- Scheduling
- Claims processing
Legal
- Document review
- Legal research
- Contract lifecycle
- Compliance monitoring
E‑commerce & Real Estate
- Product catalogue & orders
- Customer returns & CX
- Listing management
- Lead qualification
Technology & Security Infrastructure
- AWS, Microsoft 365
- Salesforce, HubSpot, Zendesk
- Open APIs & secure webhooks
- BI dashboards & data pipelines
International security standards and UK data protection compliance.
- ISO 27001 framework
- GDPR-compliant processing
- E2E encryption
- Regular audits & pen tests
- Six Sigma, Lean, Kaizen
- SOPs & runbooks
- QA sampling & calibration
- Continuous improvement
Global Delivery Model
Philippines
- Manila 24/7 support
- 200+ professionals
- Technical & creative teams
India
- Bangalore tech hub
- Mumbai F&A centre
- Analytics & R&D
United Kingdom
- London management hub
- Governance & quality
- Strategic planning
Integration with CRO & Digital Marketing
Our BPO team works hand‑in‑hand with our CRO specialists to streamline journeys and conversions—see process optimization expertise. While our visibility and operational excellence services drive demand, our BPO delivery ensures your operation scales to meet it. Explore our integrated digital marketing and BPO approach.
Client Success Stories
“Garage2Global transformed our entire back office. What used to take 40 hours a week now takes 10 with better accuracy. We’ve saved over £50,000 this year.”
— Sarah Mitchell, Operations Director, Precision Manufacturing Ltd ⭐⭐⭐⭐⭐
“Their BPO team feels like an extension of our own company. The quality is exceptional, and the cost savings let us invest more in business development.”
— James Thompson, Managing Partner, Thompson Legal Associates ⭐⭐⭐⭐⭐
“From struggling with customer service to 24/7 support—game‑changing. Our customer satisfaction scores improved by 85%.”
— Lisa Chen, CEO, Fashion Forward Online ⭐⭐⭐⭐⭐
From Our Blog & Insights
Latest articles on outsourcing strategy, process optimisation, and customer experience. Updated automatically.
BPO FAQs
What is BPO and how does it work?
BPO is outsourcing repeatable, process‑driven tasks to a specialist partner. We map workflows, set SLAs/KPIs, integrate your tools, and deliver under UK‑managed teams.
Which processes should I outsource first?
Start with high‑volume, rules‑based work: data entry, AP/AR, Tier 1/2 support, content ops, document processing.
How quickly can we go live?
Standard launches in 2–4 weeks; a pilot can start in 10–15 business days.
How much can we save with BPO?
Typically 50–70% vs in‑house UK costs, depending on role complexity and coverage.
Are you UK‑managed and GDPR compliant?
Yes. UK management with ISO 27001‑aligned ISMS and GDPR‑compliant processing.
Where are services delivered from?
UK programme management with delivery centres in the Philippines, India, and Eastern Europe for 24/7 coverage.
Can you integrate with our systems?
Yes—Salesforce, HubSpot, Zendesk, Freshdesk, Microsoft 365, Google Workspace, and major ERPs via APIs.
What SLAs do you support?
Response/Resolution, AHT, FCR, TAT, and ≥99.5% accuracy. SLAs are tailored per process.
How do you ensure quality?
SOPs, QA sampling, calibration, real‑time dashboards, weekly reviews, and continuous improvement.
What are your contract terms?
Flexible terms from 3 months. Scale up/down monthly. Transparent pricing—no hidden fees.
Do you offer a pilot?
Yes. A 2–4 week pilot with defined exit or scale plan and clear success metrics.
What hours of coverage do you provide?
24/7/365 with follow‑the‑sun scheduling; UK business hours as baseline.
What languages can you support?
English primary; selected EMEA/APAC languages available on request.
How do you protect our data?
Encryption in transit/at rest, least‑privilege access, MFA, audit logs, DR/BCP, and regular security testing.
What’s included in your pricing?
People, management, QA, reporting, and SLAs. Platform licences are included or passed through by agreement.
Can you handle seasonality and spikes?
Yes—WFM forecasting, elastic staffing, surge playbooks, and proactive comms.
Which industries do you specialise in?
E‑commerce, SaaS, fintech, healthcare, legal, real estate, manufacturing, and professional services.
How do we communicate day‑to‑day?
Dedicated Slack/Teams channel, weekly stand‑ups, shared dashboards, and clear escalation paths.
Our Guarantees
- 99.7% availability
- 24/7 monitoring
- DR within 4 hours
- 99.5% data accuracy
- 48‑hour client response
- Monthly service reviews
30‑day money‑back guarantee if you’re not satisfied.
Limited Availability
We onboard only 5 new BPO clients per month to maintain quality. Current availability for January 2025: 2 spots remaining.
Free BPO Assessment (Worth £500) – Limited Time
- Operational audit
- Process optimisation plan
- ROI projection & cost analysis